Service Failures and Consumer Responses: Exploring the Antecedents of Consumer Dissatisfaction and Propensity to Complain
نویسندگان
چکیده
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ژورنال
عنوان ژورنال: Business & Economic Review
سال: 2017
ISSN: 2074-1693,2519-1233
DOI: 10.22547/ber/9.4.2